Welcome to Curtains Shop’s FAQ page. We’ve compiled answers to the most common questions our customers ask about our products, services, and policies. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Product Questions

What types of curtains do you offer?
We offer a wide variety of window treatments to suit every style and functional need, including:
  • Cafe & Tier Curtains
  • Curtains & Drapes
  • Door Panels
  • Grommet Top Curtains
  • Outdoor Curtains
  • Patio Panels
  • Pinch Pleat Curtains
  • Rod Pocket Curtains
  • Roman Shades & Roller Shades
  • Scalloped Valances
  • Swags
  • Tab Top Curtains
  • Tailored Valances
  • Thermal Curtains
  • Tie-up Valances
  • Valances
Do you offer curtain rods and accessories?
Yes, we offer a selection of curtain rods and accessories to complete your window treatment setup. These can be found under our “Curtain Rods & Accessories” category.
What are thermal curtains and what are their benefits?
Our thermal curtains are specially designed to provide insulation for your home. They help regulate room temperature by reducing heat loss in winter and heat gain in summer, potentially lowering your energy costs. They also offer excellent light blocking and privacy benefits.

Ordering & Account Questions

How do I place an order?
Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. You’ll be guided through the payment process step by step.
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and makes future purchases faster and more convenient.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to ensure that your payment information is kept secure and confidential.

Shipping & Delivery Questions

What shipping options do you offer?
We offer two shipping methods:
  • Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 business days after shipment
How long does order processing take?
Order processing typically takes 1-2 business days. During this time, we carefully inspect and package your items to ensure they arrive in perfect condition.
Do you ship internationally?
Yes, we ship worldwide except to Asia and a few remote areas. Please note that delivery times may vary depending on your location and customs processing.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor your delivery status.

Returns & Exchanges Questions

What is your return policy?
We accept returns within 15 days of receipt of your items. Products must be in their original condition with tags attached. Please contact our customer service team to initiate a return.
How do I initiate a return or exchange?
Please email our customer service team at [email protected] with your order number and details about the product you would like to return or exchange. We will guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we will provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Additional Questions

How do I contact customer service?
You can reach our customer service team by email at [email protected]. We strive to respond to all inquiries within 24 business hours.
Where are you located?
Our company is located at 141 Lavigne Road, Colchester, US 05446. Though we serve customers globally (excluding Asia and some remote areas), we are proud to be based in the United States.

Still have questions? Contact our friendly customer service team at [email protected] for assistance. We’re here to help you create the home of your dreams!