At Curtains Shop, we are dedicated to helping you create your dream home with our premium window treatments. We want you to be absolutely thrilled with your purchase, from the moment you place your order to when it arrives at your doorstep.
Shipping Information
We strive to process and ship all orders promptly to ensure you receive your items as quickly as possible.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | DHL or FedEx | 10-15 business days after shipment | $12.95 |
| Free Shipping | EMS | 15-25 business days after shipment | Free on orders over $50 |
Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship globally but currently cannot deliver to some Asian countries and remote areas.
Accepted Payment Methods
We accept the following payment methods: Visa, MasterCard, JCB, and PayPal.
Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, our straightforward returns and exchanges policy is here to ensure your peace of mind.
Our Policy
We offer a 15-day return and exchange period from the date you receive your item(s). To be eligible for a return or exchange:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must provide the original receipt or proof of purchase
Important Exceptions: For hygiene and safety reasons, we cannot accept returns or exchanges on Roman Shades & Roller Shades and Thermal Curtains if the original packaging has been opened or removed, as these are considered custom-made products. All sales on clearance or final sale items are also final and cannot be returned or exchanged.
Step-by-Step Return/Exchange Process
Within 15 days of delivery, contact our customer service team at [email protected] to initiate the process. Please provide your order number and details about the product you wish to return or exchange.
We will email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed.
Securely pack the item(s) in their original packaging, include a copy of your proof of purchase, and clearly write the RMA number on the outside of the box. Ship the package to the address we provide.
Please note: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped).
Once we receive and inspect your returned item, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund or exchange.
Refunds
If your return is approved, your refund will be processed to the original method of payment.
Timeline: Please allow up to 10 business days for the refund to be fully processed and appear on your credit card or PayPal account statement. The processing time can vary depending on your card issuer’s policies.
Deductions: Please note that the original cost of Standard Shipping (if you selected it) is non-refundable. Only the cost of the product(s) will be refunded.
Exchanges
We are happy to exchange an item for a different size or color, subject to availability. If the item you wish to exchange for is of a higher value, you will be responsible for paying the difference. If it is of lower value, we will refund you the difference.
Return/Exchange Request Template
To help you get started, you can use the template below when emailing us at [email protected].
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Curtains Shop Team,
I would like to request a [return / exchange] for an item from my recent order.
Order Number: [Your Order Number]
Product Name: [Name of the Product, e.g., “Rod Pocket Curtains – Navy Blue”]
Reason for Return/Exchange: [Please provide a brief reason]
Could you please provide me with the return instructions and an RMA number?
Thank you,
[Your Full Name] [Your Phone Number associated with the order]Questions? We’re Here to Help!
If you have any questions about shipping or returning an item to our store, please don’t hesitate to contact our friendly customer service team at [email protected].
Curtains Shop
141 Lavigne Road
Colchester, US 05446